Privacy Policy

 

General Information 

Navigation on the App4Dating.com website

Contacts & Communication Services 

Registering Your Account 

Online Purchases 

Relational Marketing Activities 

Contact Us – Exercise Your Rights

 

This Privacy Policy describes the processing of personal data provided, or collected, on the App4Dating.com website where this privacy policy is posted, whether or not you are registered on the App4Dating.com website. This Privacy Policy tells you also how we use your personal data collected for marketing purposes (and in addition to any privacy notice provided in that occasion) or in occasion of events.

Please read it carefully.

 

The App4Dating.com website is owned and managed by E4LG.

As E4LG, we recognize the importance of protecting the personal data of our customers (e.g. identification data, etc.) and the information of the users of our App4Dating.com website. For this reason, E4LG adopts specific policies and security measures to comply with applicable data protection laws and to protect your personal data.
 

 

 

General information

 

Definitions
The term “personal data” is to be intended in the sense defined under the Directive 95/46/EC concerning the protection of personal data and it means any information that relates to you and that could be used, either directly or indirectly, to identify you.

In this Privacy Policy, “we”, “us”, “our” and “App4Dating” refer to App4Dating.com, a brand of E4LG, subject to the management and coordination of E4LG, a Belgian company with a registered office at Avenue Louise 367, 1050 Brussels, Belgium, business register number and tax code BE0464409373.

E4LG will collecting your information for the purposes described below and/or managing any privileged direct contacts with you. “You” and “your” refer to a specific user of the App4Dating.com website, whether registered or not.

Controller
Unless otherwise specified in this Privacy Policy, the owner and the controller of the processing of personal data described in this Privacy Policy, for the purposes set out under the European Union legislation on data protection is E4LG. 

Consent
By using the App4Dating.com website, uploading or providing any personal data to the App4Dating.com website, other than for career purposes, you accept and agree to be bound by the terms and conditions set out in this Privacy Policy and in the Cookie Policy, and you consent to E4LG disclosing any personal data, including any secrets, in accordance with the terms and conditions set out in this Privacy Policy and in the Cookies Policy, except for those processing for which we ask your active consent pursuant to the applicable laws. 
Indeed, you may be offered the choice to release your specific active consent(s) for processing operations when so required by applicable laws, e.g. we may wish to analyze your interaction with us online, or also under specific circumstances (e.g. E4LG events), for tailored services and marketing purposes. In those events you will be free to consent to that specific processing operations and, if you click on the relevant available tick box, you agree to the collection, storing, transmission, disclosure and use of your personal data for that specific purpose as set out in this Privacy Policy or Cookies Policy.
 

Sharing of Your Personal Data
Without prejudice to other information about possible sharing of your personal data as set out in other sections of this Privacy Policy, 

We may use vendors, affiliates or other companies within E4LG to provide you the specific services available on the App4Dating.com website depending on the services that you use; they will process your personal data as our processors based on contractual obligation to comply with our instructions to protect your data;

We may share your personal data to E4LG, and other companies within E4LG, for them to centrally retain and host personal data as data controllers; 

We may share your details in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy. Where required by applicable law, a notice informing you of any such business transfer will be sent to you if you have previously provided us with your contact information;

We may also disclose information about our users, including contact information, where we have a legal duty to do so, including in response to court orders or legal process, and to comply with other legal obligations imposed on us;

We may disclose information to protect and defend the legal rights, interests, and safety of the App4Dating.com website and/or E4LG to protect the safety and security of users of the App4Dating.com website.

Minimum Age 
E4LG does not accept registrations or orders submitted by, and will not knowingly collect or use personally identifiable data from, anyone under the age of eighteen (18) years, or age of majority in his/her country. If you are under this age, please do not register or proceed with the online purchase.

External Links to Other Sites
This Privacy Policy only covers the App4Dating.com website that we own and control. It does not cover links from our App4Dating.com website to other third party websites and accordingly any information collected by third party websites or their use of cookies. E4LG is not responsible for how other organisations collect, use, disclose, or secure the information that you provide them when you access third party websites: we strongly recommend that you refer to the specific privacy policy and cookies policy of the third party website as these may differ from our own and to contact the relevant organisation if you have concern regarding the way your personal information will be used on other websites.

Security
E4LG is committed to protecting your personal data. We have implemented physical, technical and organizational security measures to help protect your personal data from misuse, loss and unauthorized alteration. However, despite our best efforts to protect your personal data, including reviewing our security procedures against new technology, please be aware that no security measures (including security related to the Internet data transmission or storage) can be guaranteed to be infallible from access by unintended recipients. We want you to feel confident using our App4Dating.com website but we cannot ensure or warrant the security of any information you transmit to us. By submitting your personal data, you accept it and will not hold us responsible for any breach of security unless this is due to our negligence. 

Retention
We will retain your personal data only for the period of time necessary to fulfill the specific purposes for which the data were collected or further processed, if for compatible purposes.

Changes to the Privacy Policy
We may occasionally change this Privacy Policy, also to comply with new requirements imposed by the applicable laws or technical requirements. We will post the updated policy on our App4Dating.com website; we may also notice you in case of product changes and obtain your consent, where required by applicable law. You are thus encouraged to periodically review this page.

The paragraphs below will provide you with more detailed information about each of our main processing of personal data, being this intended to supplement the information contained in this General Information section.
 

 

 

Navigation on the app4Dating.com website

 

This section clarifies what information we may collect when you simply browse the App4Dating.com website, without being logged on the App4Dating.com website, and how we process such information.

 

Unless otherwise provided on the App4Dating.com website by means of specific actions required to you to comply with local laws, by accessing and using this App4Dating.com website, you consent to this section of this Privacy Policy. 

We do not collect or process personal identification data to ensure your navigation on the App4Dating.com website; however, if you are logged on the App4Dating.com website (e.g. as a member), navigation information may potentially be combined with your personal data to enhance our services. 

The E4LG sprl staff in force to the Digital department at E4LG or any other entity of the E4LG Company engaged to carry out specific operations on the App4Dating.com website – e.g. development of the online channel, statistical purposes – may process the information collected during your navigation on the App4Dating.com website and/or provided by you when using the App4Dating.com website and its services.

Cookies 

This App4Dating.com website uses cookies. “Cookies” are small text files that are placed on your computer or mobile device by the App4Dating.com website and automatically collect some information that you do not provide directly.

We use them in order to make the App4Dating.com website work, or work more efficiently and be more user friendly, to obtain data for statistical purposes on the use of the App4Dating.com website (e.g. to find out what pages are visited and how often). If you use our App4Dating.com website, whether as a registered user or not, we may use cookies also to enhance your experience on the App4Dating.com website and to provide certain services that require the identification of the user path through the navigation pages. 

For more information about our use of Cookies, pixel tags, flash cookies, and similar technologies please read our Cookie Policy.
 

 

 

Contacts & communication services

 

This section clarifies what information we may collect when you contact us and/or when you receive our commercial communications, and how we process such information.

 

User’s information 

We may receive your personal information (mainly, contact details and identification data, or information strictly related to your request) when you contact us for specific requests related to the App4Dating.com website, including technical assistance on navigation problems and the use of the online products. In this case, your personal data will be used by our staff at the E4LG department that is relevant to your request (especially the E-commerce and information system departments) exclusively to manage your request and may be disclosed to our service providers, if necessary to manage your request and depending on its subject.

We may contact you for the above purposes by email or other means as appropriate.

Our Communication Services

Source of Personal Data
When you subscribe for an account on the App4Dating.com website, you’ll be able to receive announcements and communications by e-mail. 

Please ensure that your data is accurate and, in case of any change, to the personal data that you have passed us, please amend your information online to keep your personal data updated.

How We Use Personal Data
Your personal data will be stored and used, primarily through automated processing, to keep you informed by e-mail about us and our products, services, promotions, as well as charity and cultural initiatives and/or social events organized or sponsored by E4LG sprl.

How We Share Personal Data 
Your personal data will be processed by our authorized staff, mainly in the marketing, relational marketing, information system and security departments. This may include persons within E4LG or any E4LG affiliates engaged to operate with these marketing communications.

We will not pass your personal data to third parties for direct marketing purposes or selling your information. However, we may need to share your contact and identification details within the E4LG Company and with our service providers (e.g. technical service providers) acting as our data processors, or with other third parties (e.g. partners of initiatives and/or events sponsored by E4LG, and their technical service providers, such as organisations providing mailing services) if so required to enable you receiving our communications as set out in this section.

How You Can Opt-Out From Receiving Our Communications 
At any time, you can opt-out from all future communications from us by un-clicking the check-box from any of our email communications.

 

 

Registering your account

 

This section clarifies what information we may collect when you create your account on our App4Dating.com website, and how we process such information.

 

You may create your own account on the App4Dating.com website to use or facilitate the use of some of the services available on the App4Dating.com website, e.g. ‘My Profile, List of Favorites, etc.’. Creating your account is not mandatory and, if you do so, you are allowed at any time to cancel your account.

Source of Personal Data and Mandatory Information
When you create your own account on the App4Dating.com website you will provide us your contact and identification details. You acknowledge that some of the information that you are asked to provide to complete the registration process is essential to complete the process and that failure or refusal to provide accurate information will prevent us to satisfy your request.  In particular, essential information is properly marked as such on the App4Dating.com website.

You also acknowledge that, when you use some of the services provided on the App4Dating.com website, we will collect additional information connected to your online activity on the App4Dating.com website, e.g. products placed in your ‘cart’ and not deleted before leaving our App4Dating.com website, or your preferences in the use of the App4Dating.com Website as available through its functionalities. 

Please ensure that your data is accurate and, in case of any change, to the personal data that you have passed us, please amend your information online to keep your personal data updated.

How We Use Personal Data
We will not use this information for purposes other than providing you the services connected with your account, which may include specific services related to your possible online purchases, unless you opt-in to our use of your personal data also for enhancing your ordering experience online (see section Online Purchases and Relational Marketing Activities). We may then combine your personal data related to your account with other information collected in several circumstances and use them as described in the Relational Marketing Activities.

Your personal data will be stored and used, primarily through automated processing.

How We Share Personal Data 
Your personal data will be processed by our authorized staff, mainly in the digital, marketing, information system and security departments. This may include persons within E4LG or within other entities in the E4LG Company engaged to operate with the management of your account.

We will not pass your personal data to third parties for direct marketing purposes and we do not sell your information. However, we may need to share your contact and identification details within the E4LG Company and with our service providers (e.g. technical service providers) acting as our data processors upon instructions of E4LG, or with other third parties if so required to manage your account and your choices about processing of your personal data and for storing and retain data according to E4LG retention policies.
 

 

 

Online purchases

 

This section clarifies what information we may collect when you use our online products and how we process such information.

 

To use one of our online products (Go Free, Live Chat or Video Dating), you can only access the service as a registered user (see Registering Your Account).

Important notice about the Controller

The personal data collected for the purpose of managing, administering and processing your online purchases on our App4Dating.com website is under the control of the E4LG Company identified as the vendor of the product in the General Conditions of Sales applicable to the local section of our App4Dating.com website you use for your online purchases (the “Vendor”). The Vendor may be required to process your personal data in accordance with the data protection rules applicable in the country where it is based. Nevertheless, except in case of any conflicting mandatory rule applicable in that jurisdiction, the Vendor is committed to process your personal data according to the principles declared under this Privacy Policy.

E4LG will remain the controller for any other purpose described under this Privacy Policy.

Source of Personal Data and Mandatory Information
When you use our online products you provide the Vendor your physical, phone and electronic contacts and identification details. In some jurisdictions the Vendor may be required by local laws to collect more information (e.g. your ID number); when this is required you will be informed that providing of this information is mandatory to proceed with your purchase. Failure or refusal to provide accurate information when mandatory will result in the canceling of any pending order or the inability of the online application to process your request.

You acknowledge that some of the information that you are asked to provide to complete the registration process is essential to complete the process and that failure or refusal to provide accurate information will prevent the Vendor to satisfy your request.  In particular, essential information is properly marked as such on the App4Dating.com website. You may choose not to provide the Vendor with optional information and still continue to successfully use and purchase from the App4Dating.com website. 

Please ensure that your data is accurate and, in case of any change, to the personal data that you have passed us, please amend your information online to keep your personal data updated.

How We Use Personal Data
This information will not be used for purposes other than to offer and manage the online operations for your submission of the order; to verify that the information provided for the transaction is complete, valid, correct, and clear of fraudulent markers; to process your order, and to deliver the products online; to provide you any customer care related service, to contact you, including communications by mail, for any issue related to the management of our order or of your subsequent order-related requests; to comply with mandatory accounting and tax requirements and other mandatory applicable legislations or the legitimate order of competent authorities.

If you opt-in to our use of your personal data also for enhancing your ordering experience online, we may then combine your personal data – especially your purchase history and information related to your interactions with us (no financial information will be used for this additional and optional purpose) – as described under section Relational Marketing Activities.

Your personal data will be stored in secure databases on E4LG servers or on servers of our trusted service providers (e.g. hosting providers) acting as data processor and mainly through automated processing. Your personal data may be also used for statistical and market analysis, and may be processed in an aggregate form.

How We Share Personal Data 
Your personal data will be processed by the authorized staff of the Vendor handling the online orders, mainly in the digital, e-Commerce and information system departments. 
Some of the processing operations related to the online purchases are provided by Vendor’s trusted third parties based in Belgium or in other countries, within or outside the European Union, including entities within E4LG supporting and technically operating the App4Dating.com website, entities providing services of data entry, customer care, banking and credit verification entities, consultants, as well as companies which carry out activities of storage and management of files. 
The Vendor will not pass your personal data to third parties for marketing purposes or sell your information. However, we may need to share your contact and identification details within the E4LG Company and with our service providers (e.g. technical service providers) acting as our data processors, or with other third parties if so required to manage your account and your choices about processing of your personal data and for storing and retain data according to E4LG retention policies.

 

 

Relational marketing activities

 

This section clarifies what information we may collect, and how we process such information, when you register for an account and agree that we use your account details for our analysis for marketing services and communications purposes.

 

It is of primary interest for E4LG to constantly improve the service provided by its staff online and anticipate your needs and expectations on our products and services in a way which is increasingly tailored and efficient. This goal changes constantly depending on the needs and expectations of the market and the different types of E4LG customers. Thus it is important for E4LG to find out more about its customers, by analyzing data related to their preferences for certain categories of products (either purchased or of interest), the frequency of your visits at our website and/or your requests concerning the purchased items.

Optional Registration
 

When you register to our website you can opt-in to have your customer profile being analyzed by E4LG and benefit of our ongoing enhancing services AND/OR to receive our marketing communications, either tailored or not, and to benefit of specific customer services. 
 

At any time, you can opt-out from all future communications from us by un-clicking the check-box from any of our email communications.

Source of Personal Data and Optional Mandatory Information
If you choose to register at the App4Dating website, by completing your registration online, and actively selecting to agree to our analysis of your data and, if applicable, to our tailored marketing activities, your personal data collected in relation to your use of our services on the App4Dating.com website or in occasion of any event of E4LG or of our business partners during specific marketing campaigns, will be used by E4LG for the purposes described below. Such personal data are collected when you submit your online orders; in many circumstances data will be collected through other entities of the E4LG Company.

Should we carry out any specific campaign or survey to learn more about you and your wishes for the purposes below, it is at your sole discretion to pass us your additional information and/or requests. This will help us to offer you a more and more comfortable visiting experience and, if you decide not to provide us such information, you will be able to continue to benefit of all our services.
 

How We Use Personal Data
According to our preferences, we will use your personal data: 

To analyze your preferences and habits and to anticipate your needs based on our analysis of your profile. 
We may then combine your personal data – especially your preferences, interests, preferred E4LG products, purchase history – collected in different circumstances, e.g. online when you use our services or browse our App4Dating.com website, when you purchase our products on the App4Dating.com website, when participating to our events and initiatives, or being in touch with our staff (e.g. in case of surveys or simply being assisted in your purchase experience) to analyze your behavior, preferences and webs tends and to serve you more tailored assistance.
Your data are constantly enriched with information collected during the time, e.g. preferences for certain categories of products, frequency of your visits to our website;

To offer you our marketing services including:

To send you – by mail and/or through other online channels (e.g. social media), based on your choices – our marketing communications about us and our products, services, promotions, as well as charity and cultural initiatives and/or social events organized or sponsored by E4LG, and to contact you for customer satisfactions purposes.

If you have opted-in to have your customer profile being analyzed by E4LG, we may send you communications tailored to what we believe may be of interest to you and to benefit of a more personalized sale service (e.g. recommended look, etc.).

Data may be aggregated with other information related individually to you or to other customers with similar profiles and be used for statistics.

Who Can Access Your Personal Data
Access to the E4LG Databases is allowed exclusively to authorized staff of E4LG, mainly the staff in charge to the relational marketing, digital and information system departments, and of the other E4LG Company entities responsible to handle the database, analyze the data and execute the E4LG relational marketing strategies. Those entities operate as E4LG’s processors.

By opting-in to be registered into the App4Dating website you acknowledge that certain details of your personal data may be accessed, for the purposes set out above under this section, by the staff members of E4LG worldwide who has been properly authorized, instructed and trained, to process your personal data according to very strict rules in order to ensure your privacy and the protection of your data from unauthorized uses and/or disclosures.

How We Share Personal Data 
We may share you information, mainly for the delivery of our marketing communications, to other E4LG entities or to our trusted service providers (e.g.  providers of emailing and postal mail services, as well as digital marketing providers based in Belgium or in other countries, within or outside the European Union). All these companies will act according to E4LG’s instructions as data processors. 

Retention Period
We will retain your personal data related to your profile for the maximum period allowed by the applicable laws; upon expiring of that retention period your profiling data will be automatically deleted or made anonymous and used in such a way that is no longer possible to identify you match such information with your identification data.

 

 

Contact us - exercise your rights

 

The legislation protects your rights: you are entitled to ask us if we hold your data, what details of yours we hold, where we have collected them, how and why we hold or process them, to whom we have disclosed or may disclose them and details of the controller and/or of its processors.

If you are able to establish that your data is not accurate, complete and up-to-date, E4LG must take reasonable steps to correct the data. You are also entitled to ask us to delete, anonymize or block the processing of your data in case of unlawful processing and, under certain legitimate circumstances (e.g. for relational marketing activities), you can also ask to stop processing your data, including opting, free of charge, from any of our targeting activities if you ever opted-in. 

If you have subscribed or opted-in to receive our marketing communications you can opt-out at any time, free of charge by un-clicking the email check-box in ‘My Account’.

If you have questions, comments, complains or request regarding this Privacy Policy or our privacy practices or you wish to exercise any of your rights you can contact:

The Customer Relations Department at E4LG, Avenue Louise 367, 1050 Brussels, Belgium by e-email at customer.relations@e4lg.com